Scratch

At STEMStar, we strive to provide the best learning experience for every student. We understand that circumstances may change, and this policy outlines how refunds are managed for our programs and courses.

Trial Classes

• Fees paid for trial classes are non-refundable, except where the class is cancelled by STEMStar.
• If a student cannot attend a booked trial due to illness or emergency, we will arrange one free reschedule (subject to availability).

Regular Courses

• Full payment is required to confirm enrolment.
• Refund requests must be submitted in writing to our administration team.

Refund Structure:

• 7 or more days before course start: 100% refund of course fees (minus any processing fees).
• Within 7 days before course start: 50% refund.
• After course start: No refund available, but students may transfer the balance to another STEMStar program within the same term (subject to approval).

Holiday Programs

• Due to limited seats, all holiday program fees are non-refundable once booked.
• If your child cannot attend, you may:
  
  Transfer the booking to another eligible student (friend/sibling).
  Request to roll over fees to the next available holiday program (subject to management approval).
  
  

Course Cancellations by STEMStar

• If STEMStar cancels a class or program due to unforeseen circumstances, parents may choose between:
  
  A full refund, or
  A credit transfer to another course/program.
  
  

Special Circumstances

• Refunds in cases of medical emergencies, relocations, or other unforeseen events may be considered at the discretion of STEMStar management. Supporting documentation may be required.

STEMStar Child Safety Policy

At STEMStar, the safety, wellbeing, and dignity of every child are our highest priorities. We are committed to creating a safe, supportive, and inclusive learning environment where children can explore, learn, and thrive.

Our Commitment to Child Safety

• We value and respect all children, regardless of age, ability, background, or culture.
  
• We are committed to providing a learning environment free from harm, abuse, or neglect.
  
• We take a zero-tolerance approach to bullying, discrimination, or inappropriate behaviour.
  

Child Protection Responsibilities

• All staff, teachers, and volunteers are required to act in the best interests of children at all times.
  
• Staff receive training to recognise, respond to, and report any concerns related to child safety.
  
• We comply with all applicable child protection laws, regulations, and guidelines in Australia.
  

Safe Learning Environment

• Classes are delivered in safe, supervised spaces with appropriate adult-to-child ratios.
  
• Equipment, tools, and technology are regularly maintained and age-appropriate.
  
• Parents/guardians are welcome to communicate with teachers and observe sessions where appropriate.
  

Code of Conduct for Staff

• Treat all children with respect, fairness, and encouragement.
  
• Use positive and age-appropriate teaching methods.
  
• Maintain professional boundaries at all times.
  
• Report any suspected risk of harm or safety concerns immediately.
  

Empowering Children

• We encourage children to speak up if they feel unsafe, worried, or uncomfortable.
  
• We actively listen and take children’s concerns seriously.
  
• We promote inclusivity, teamwork, and respect in all activities.
  

Parental Involvement

• We value open communication with parents and guardians.
  
• Parents are encouraged to share any concerns with staff directly.
  
• We provide clear information about programs, safety measures, and emergency procedures.
  

Reporting and Response

• Any suspicion or disclosure of harm will be responded to promptly and seriously.
  
• Reports will be managed with confidentiality and sensitivity.
  
• Where necessary, concerns will be referred to the appropriate child protection authorities.
  

Continuous Improvement

• We regularly review our child safety practices and update policies as needed.
  
• We welcome feedback from children, parents, and staff to strengthen our approach.